Shipping and Returns

All orders are shipped via Australia Post. Regular Post does not require a signature upon receipt of goods. We cannot accept any responsibility for items which have been posted and are not received by the recipient (for example, in the case of a stolen parcel). Registred Post does require a signature upon receipt of goods. Express Post items are usually received next business day; remote or regional areas sometimes require two or more days. If you have not received your order within 7 working days, please notify us by email at: info@theallergyshop.com.au

International orders are welcome. Postage delivery times will differ based on the country of destination.

Returns & Exchange Policy

Your satisfaction is our first priority at The Allergy Shop. We inspect every item is in good condition before we post it. Sometimes colour variations may be experienced depending on your monitor display settings.

If you are in any way dissatisfied with your purchase, we will gladly exchange the item or refund you. All returns are subject to us receiving the item back within 10 days of purchase. Items must be returned unused with their original packaging and, unless they were damaged prior to you receiving them, must still be in saleable condition. 

Returns Process
To return an item, please send it to:
The Allergy Shop
PO Box 175
Kogarah NSW 1485
Australia

Also include the following information: 
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and size (if applicable) of the replacement item.

Delivery Fees and Refunds for Returned Items

Damaged or defective goods

The occurrence of transit damage or faulty items is very rare. Should it occur we will minimise any inconvenience and work out the best possible solution on a case-by-case basis; replacement, refund, . . whatever works best for you. In this case, you will not be charged delivery fees for the replacement item. If we are unable to replace the item we will provide a refund for both the item and delivery fee. 

Other returns

If you are returning the item for any other reason you will be charged delivery fees for the replacement item. If you would like a refund we will refund only the item cost. 

If you are not fully satisfied with your purchase but don’t want to return the item, please contact us at info@theallergyshop.com.au and we will do everything possible to rectify the problem.