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Our Newsletter

Shipping & Returns


There are three shipping options for Australia:

- Regular e-Parcel Post with tracking code by Australia Post @ $6.95 flat rate - delivery time: 1-5 working days. It does not require a signature upon receipt of goods. 

- Express Post by Australia Post @ $11.95 flat rate (max 1 kg) - from shipping day it usually takes 1 day for delivery. Remote or regional areas sometimes require two or more extra days.

- Free Shipping for orders over AUD$150.00 (Within Australia Only). Parcel will be sent as Regular e-Parcel Post with tracking code.

IMPORTANT: We ship only from Monday to Friday excluding Australian Public Holidays and week-ends. For same day dispatch, orders need to be received by 10:30 am (Sydney Time). Nevertheless, due to high volume of orders or product not available, we cannot guarantee that all orders received by 10:30 am will be dispatched on the same day.

EXPRESS DELIVERY: To receive the parcel the following day, order needs to be received by 10:30 am (Sydney Time)

Orders are carefully packed in boxes to prevent damage and to ensure you will receive your goods in the best possible condition.

If you have not received your order within 7 working days, please notify us by email at: info@theallergyshop.com.au

International orders are welcome. Postage delivery times will differ based on the country of destination.

Click here: International Order


If you are in any way dissatisfied with your purchase, we will gladly exchange the item or refund you. All returns are subject to us receiving the item back within 10 days of purchase. Items must be returned unused with their original packaging and, unless they were damaged prior to you receiving them, must still be in saleable condition. 

For sanitary and hygienic reasons, Bed Protection Items, Dermasilk Garments, Tubifast and all the other ranges of Underwears cannot be refunded or exchanged once the pack has been opened and the seal has been broken.

Returns Process
To return an item, please send it to:
The Allergy Shop
11 Campbell Street
Bexley, NSW 2207 Australia

Also include the following information: 
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and size (if applicable) of the replacement item.

Damaged or defective goods

The occurrence of transit damage or faulty items is very rare. Should it occur we will minimize any inconvenience and work out the best possible solution on a case-by-case basis; replacement, refund, . . whatever works best for you. In this case, you will not be charged delivery fees for the replacement item. If we are unable to replace the item we will provide a refund for both the item and delivery fee. 

Other returns

If you are returning the item for any other reason you will be charged delivery fees for the replacement item. If you would like a refund we will refund only the item cost.

If you are not fully satisfied with your purchase but don’t want to return the item, please contact us at info@theallergyshop.com.au and we will do everything possible to rectify the problem.

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