Return Policy

RETURNS

If you are in any way dissatisfied with your purchase, we will gladly exchange the item or refund you. All returns are subject to us receiving the item back within 10 days of purchase. Items must be returned unused with their original packaging and, unless they were damaged prior to you receiving them, must still be in saleable condition. 

For sanitary and hygienic reasons, Bed Protection Items, Dermasilk Garments, Tubifast and all the other ranges of Underwears cannot be refunded or exchanged once the pack has been opened and the seal has been broken.

Returns Process

To return an item, please send it to:
The Allergy Shop
11 Campbell Street
Bexley, NSW 2207 Australia

Also include the following information: 
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and size (if applicable) of the replacement item.

Damaged or defective goods

The occurrence of transit damage or faulty items is very rare. Should it occur we will minimize any inconvenience and work out the best possible solution on a case-by-case basis; replacement, refund, . . whatever works best for you. In this case, you will not be charged delivery fees for the replacement item. If we are unable to replace the item we will provide a refund for both the item and delivery fee. 

Exchange

If you are returning the item for exchange, you will need to cover the shipping cost but the replacement will be sent to you free of charge. 

If you are not fully satisfied with your purchase but don’t want to return the item, please contact us at info@theallergyshop.com.au and we will do everything possible to rectify the problem.