Shipping Policy

We ship Australia wide and internationally on a daily basis via Australia Post E-Parcel.

Once your parcel has been dispatched, you will receive an email with tracking details to constantly check the status of your delivery.

There are three shipping options for Australia:

- Regular e-Parcel Post with tracking code by Australia Post @ $6.95 flat rate - delivery time: 1-5 working days. It does not require a signature upon receipt of goods. 

- Express e-Post by Australia Post @ $11.95 flat rate (max 1 kg) - from shipping day it usually takes 1 day for delivery. Remote or regional areas sometimes require two or more extra days.

- Free Shipping for orders over AUD$150.00 (Within Australia Only). Parcel will be sent as Regular e-Parcel Post with tracking code.

Since the outbreak of COVID-19, Australia Post has experienced some delays in delivering domestic parcel. For all the details, please visit: Australia Post and COVID19

IMPORTANT: We ship only from Monday to Friday excluding Australian Public Holidays and week-ends. For same day dispatch, orders need to be received by 10:30 am (Sydney Time). Nevertheless, due to high volume of orders or product not available, we cannot guarantee that all orders received by 10:30 am will be dispatched on the same day.

Orders are carefully packed in boxes or heavy duty envelopes to prevent damage and to ensure you will receive your goods in the best possible condition.

If you have not received your order within 7 working days, please notify us by email at: info@theallergyshop.com.au

International orders are welcome. Postage delivery times will differ based on the country of destination.

Click here: International Order